Online, Self-Serve Customer Platform
Our online account management platform provides immediate, user-friendly access to your system information. Manage your account, update call lists, place your system on test, request service, gain alarm insights, and more—all in one place.
About Online Management
- Account Management
- Intuitive Activity Dashboards
- Mobile Interface for Anytime Access
We listened to the current and evolving needs of our customers, then designed eSuite to address them. This account management tool is highly intuitive and provides to-the-minute, actionable insights into your organization.
Activity dashboards let you quickly view critical location activity in a summary activity map or as a trending graph. You can easily define a specific time frame, and then drill down using individual activity maps and graphs.
The eSuite mobile interface can add incredible flexibility and scalability, allowing you and your team to utilize key features on their mobile devices: Create temporary location schedules, view and edit location contacts, and test alarm panels and zones in real time.
Feature-Rich and User Friendly
Account Management
- Add and update contacts and alarm codes
- Manage system status
- Place systems on test
- View video verified alarm events
- Verify and update open and close schedules
- Pay and view invoices
- Manage users and permission roles
- Manage permits
- Implement dual-factor authentication
- Manage keypad codes
Service, Installation, and Inspections
- Request service calls
- View service histories, details, and technician resolution notes
- Track installation work
- Access deficiency repairs
- View real-time service call status
Activity and Reporting
- Access alarm history and activity
- View video-verified alarm events
- Schedule and organize reports
- View service, installation, and inspection reports
- View dashboards for technician visibility
- Run product inventory reports
Integrated Security and Fire Safety Systems
Protect your employees and assets with the comprehensive security, fire, and life safety solution your business deserves, installed and maintained by your One Ideal Partner—Everon™.
Security Solutions
Our security experts can help protect against theft, vandalism, and other risks with integrated intrusion detection and monitoring systems that are customizable to your business needs.
Monitoring Services
Trained monitoring specialists help protect your security, fire, and life safety systems around the clock from our nationwide network of state-of-the-art, UL Listed monitoring centers.
Commercial Access Control Systems
Managing control of all facility entry points can help mitigate risk, protect your assets, and enhance the overall security of your organization.